Lara Prospero

Lara Prospero

Global Director, Data Insights & Operations - Skilling & Knowledge Experience at Microsoft

Qualifications

Global Director for Data Insights & Operations, Skilling & Knowledge Experience at Microsoft

More than 14 years at Microsoft leading global enablement, new-hire and skilling programs

Recipient of the CCW Excellence Award for Best Training & Development Program

Expertise

Learning and enablement

Skilling

AI adoption

Program management

Data and insights

Workforce development

Lara Próspero is a Global Director at Microsoft focused on building AI-first learning, skilling, and enablement platforms that help people and organizations grow at scale. She leads global data, insights, and operations teams designing AI-powered skilling ecosystems spanning proficiency intelligence, skills simulations, and agent-enabled learning experiences. With more than 14 years at Microsoft, she has led global new-hire experience and enablement programs across customer service and support sites worldwide.

Experience

Global Director, Data Insights & Operations - Skilling & Knowledge Experience at Microsoft

Dec 2020 — Present · 5 yrs 7 mos

Leads global data, insights and operations teams building AI-powered skilling and enablement ecosystems.

Global Program Lead - New Hire Experience at Microsoft

Mar 2017 to Dec 2020 · 3 yrs 9 mos

Led new-hire experience programs for Customer Service and Support globally.

EMEA CSS MACH Program Lead at Microsoft

May 2015 to Feb 2017 · 1 yr 9 mos

Led sourcing, onboarding and training of Microsoft Academy College Hires across EMEA.

Premier Field Engineering Manager - WE/Portugal at Microsoft

May 2012 to May 2015 · 3 yrs

People manager accountable for people-development projects; D&I lead for PFE/GBS in EMEA.

Associate Manager for Business Solutions on Aerospace and Transportation at Novabase

Jan 2011 to May 2012 · 1 yr 4 mos

Managed projects in the aerospace and transport industry.

Associate Manager Business Intelligence / Senior Project Manager at Novabase

Aug 2008 to Dec 2010 · 2 yrs 4 mos

Managed business intelligence and performance management projects.

Qualifications

Global Director for Data Insights & Operations, Skilling & Knowledge Experience at Microsoft

More than 14 years at Microsoft leading global enablement, new-hire and skilling programs

Recipient of the CCW Excellence Award for Best Training & Development Program

Expertise

Learning and enablement

Skilling

AI adoption

Program management

Data and insights

Workforce development

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